Got questions? We're here to help. Find answers to common questions about consultations, privacy, prescriptions, and our doctor network.
Once you book an appointment, you will receive a secure video call link via email and SMS. At your scheduled time, simply click the link to connect directly with your assigned specialist doctor in a private, encrypted digital room.
Yes! You can browse doctor profiles, including their specialties, experience, language spoken, and patient ratings, and select the doctor of your choice during booking.
We respect your comfort. If you prefer not to turn on your video camera, you can opt for an audio call consultation directly through the secure platform link or phone line.
Absolutely. Safe-U follows strict HIPAA-compliant data encryption protocols. Your medical records, call details, and personal information are strictly confidential and shared only with your treating doctor.
Yes, all medicines ordered through Safe-U are delivered in plain, unmarked boxes with no mention of product details or sexual wellness on the outer box to guarantee complete discretion.
No. Video or audio calls are never recorded under any circumstances. Only the doctor's written consultation note and digital prescription are saved securely to your patient portal.
Immediately after your consultation, your doctor generates a digitally signed electronic prescription (e-prescription), which is sent directly to your email and WhatsApp account.
Yes. Continuity of care is essential for effective treatment. You can schedule follow-up consultations with the same doctor to monitor your progress and update prescriptions if necessary.
Verified MBBS doctors, MD Specialists, certified Sexologists, Urologists, Gynecologists, and Clinical Psychologists with valid state medical council registration can apply to become franchise partners.
You can visit our For Doctors page and fill out the online registration form. Our team will verify your credentials and assist you with setting up your digital clinic.
Speak directly with our support team or book a consultation right away.
