Privacy Policy

1. Introduction & Overview

Welcome to Safe-U ("we," "our," or "us"). We operate digital healthcare platforms, teleconsultation services, and partner doctor networks dedicated to sexual health and general wellness. We respect your fundamental right to personal privacy and recognize the exceptionally sensitive nature of sexual health data.

This Privacy Policy explains how we collect, use, safeguard, and disclose information obtained through our website, mobile applications, and online communication services. By accessing or using Safe-U services, you consent to the practices described in this document.

2. Information We Collect

To deliver specialized healthcare consultations and discreet medicine delivery, we collect the following types of information:

• Personal Identification Data: Full name, date of birth, age, gender, phone number, email address, and shipping address for prescribed orders.
• Medical & Health Records: Health questionnaires, symptoms, medical history, consultation audio/video logs (stored securely), doctor prescriptions, and laboratory test results.
• Payment Information: Transaction IDs and payment modes processed securely via PCI-DSS compliant third-party payment gateways. Safe-U does not store credit card numbers or banking passwords.
• Technical & Usage Data: IP addresses, browser types, operating systems, session duration, and device identifiers collected automatically through cookies and analytics tools.

3. How We Use Your Information

Your data is utilized solely for legitimate medical and platform service operations, including:

4. Doctor-Patient Confidentiality & Data Sharing

We adhere strictly to legal medical privacy frameworks (including Telemedicine Practice Guidelines and Information Technology Rules). Your medical records are protected under doctor-patient privilege.

We share your data only under the following limited circumstances:

• Assigned Medical Practitioners: Licensed doctors, sexologists, or therapists explicitly assigned to your case for diagnosis and treatment.
• Partner Pharmacies & Delivery Fleet: Delivery operators receive only shipping addresses and recipient names without any indication of specific medical contents on packaging.
• Legal Requirements: Disclosures forced by court orders, lawful government mandates, or emergency health risk scenarios required by applicable laws.

5. Security Standards & Data Retention

Safe-U implements state-of-the-art technical, physical, and administrative safeguards to protect your personal information against unauthorized access, loss, or alteration.

• Encryption: AES-256 bit encryption for data at rest and SSL/TLS encryption for all data in transit.
• Access Controls: Multi-factor authentication and strict role-based access for administrative staff.
• Retention Period: Medical history is retained for the legally mandated period required for health records, after which it is permanently anonymized or deleted.

6. Your Rights & Control

You retain full authority over your personal information. You have the right to:

7. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your confidential data, please contact our Data Security Team: